Frequently Asked Questions
Everything you need to know about bringing Paper Plane style into your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted furniture pieces ship within 5-7 business days. Once dispatched, delivery usually takes 3-10 business days depending on your location and the size of the item.
Do you offer international shipping for home decor?
Yes, we ship our smaller decor items and textiles worldwide. Larger furniture pieces are currently restricted to domestic shipping within the continental United States.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus return shipping costs.
Are your wooden products sustainably sourced?
Sustainability is at the heart of Paper Plane. We partner with artisans who use FSC-certified timber and reclaimed materials to ensure our environmental footprint remains as light as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger purchases.
How do I track my order?
Once your order has been processed, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.